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Browsing by  AuthorJeong, IJ

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Showing results 7 to 8 of 8
Article
Service quality analysis and improvement: Development of a systematic frameworkSCIESCOPUS

INTERNATIONAL JOURNAL OF INDUSTRIAL ENGINEERING-THEORY APPLICATIONS AND PRACTICE, vol. 13, no. 2, page. 177 - 187, 2006-06

Article
The impact of network service performance on customer satisfaction and loyalty: High-speed internet service case in KoreaSCIESCOPUS

EXPERT SYSTEMS WITH APPLICATIONS, vol. 32, no. 3, page. 822 - 831, 2007-04

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