Development of a User Experience Evaluation Methodology for Smart Safety Living Lab

Abstract

Smart Safety Living Lab is a living lab facility, constructed and operated by KITECH in Korea, to support the evaluation, improvement and certification of smart safety products and services. In this Living Lab, user experience (UX) is evaluated to enhance the user acceptance and market competitiveness of products and services. This study developed a UX evaluation methodology that accommodates the characteristics of the Living Lab and smart safety products and services in order to carry out the UX evaluation systematically and efficiently in the Smart Safety Living Lab. This thesis aims to develop a User Experience Evaluation Methodology for Smart Safety Living Lab (SSLL-UXEM). SSLL-UXEM is a guideline and toolkit that enable UX evaluators to conduct UX evaluation of products and services systematically and efficiently. The methodology consists of a structured process for UX evaluation, and also provides a guideline for conducting each step of the process and a set of forms for recording the major items in each step. The usefulness of the proposed methodology is shown via an expert evaluation and case studies. SSLL-UXEM is expected to improve the efficiency and the consistency of the UX evaluation results. From a practical perspective, this research aims to contribute to evaluating a smart safety products and services and providing a basis for UX evaluation in various living labs in the future.