CoP Evaluation and Reward Decision Support System Based on Active Context-aware Decision-making

Abstract

Recently, companies have proactively kicked off enterprise-wide knowledge management (KM) supports for their competitive advantages. And, the role of communities of practice (CoP) is increasingly important as collective knowledge-sharing seems more demanding and efficient. CoP involves several decision activities. Decision support system (DSS), a decision support tool using information systems, could play an important role in some of those activities particularly in performance evaluation and reward policies of CoP. In parallel, the trend of knowledge-sharing activities in KM has been changed from offline-base to online, mobile, and ubiquitous-base. This paper describes how both concepts of decision making and context-awareness are jointly used for making decisions with CoP activities. A model of CoP Activity Evaluation and Reward DSS (CAER-DSS) is suggested. CAER-DSS provides the functions of inquiries and controls of CoP evaluation, and supports decision makers to make reward decisions on real-time basis in ubiquitous environment.