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Impact of Technology-Based Self-Service on Employees, Customers, and Sales in the Korean Services Market
- Title
- Impact of Technology-Based Self-Service on Employees, Customers, and Sales in the Korean Services Market
- Authors
- Yeonhee Lee; Sooyoung Kim; Jinsook Yoo
- POSTECH Authors
- Sooyoung Kim
- Date Issued
- 2009-09
- Publisher
- Gabler-Verlag
- ISSN
- 1864-0753
- Article Type
- Article
- Citation
- JOURNAL OF BUSINESS MARKETING MANAGEMENT, vol. 3, no. 3, page. 171 - 183, 2009-09
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