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Article
The impact of service R&D on the performance of Korean information communication technology small and medium enterprises
SCIE
SSCI
SCOPUS
JOURNAL OF ENGINEERING AND TECHNOLOGY MANAGEMENT, vol. 28, no. 1, page. 77 - 92, 2011-03
Lee, Y
;
Kim, S
;
Lee, H
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BALANCED SCORECARD
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CUSTOMER SATISFACTION
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Service R&D
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